Frequently Asked Questions
Everything you need to know about our headwear and services.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and tracking information will be sent to your email as soon as your package departs our warehouse.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Please visit our online Returns Portal to generate a prepaid shipping label.
How should I clean my Coal headwear?
To maintain the shape and quality of your hats, we recommend spot cleaning with cold water and a mild detergent. For knit beanies, hand wash cold and lay flat to dry; avoid machine drying to prevent shrinkage.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, Coal Headwear products are guaranteed against manufacturing defects in materials and workmanship for one year from the date of purchase.